Microsoft 365 Copilot for Service

Boost agent productivity and improve case resolution times

Modernise your support offering with the power of AI

Copilot - Your AI Service partner

Microsoft 365 Copilot for Service is an add-on designed for support teams, helping to boost productivity and resolve cases more efficiently by bringing case insights and next-generation AI into the tools they use daily, like Microsoft Outlook, Microsoft Teams, and other Microsoft 365 apps.

Streamline the selling process

Empower your support agents with an AI-powered copilot providing instant access to relevant and helpful support content. Copilots utilise generative AI to deliver content from a variety of sources, including your company website, uploaded files, and knowledge base sources.

A flexible service solution

With native integrations with:

Dynamics 365 Customer Service
Salesforce
ServiceNow
Zendesk
Genesys

Find out more

For more information on Microsoft 365 Copilot for Service and how it can help you and your Sales team make the most of your Sales CRM system and data, get in touch below

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What can Microsoft 365 Copilot for Service do?

Features of Microsoft 365 Copilot for Service

Easy Knowledge Access

Use your existing data from sources such as your website and SharePoint to quickly provide your agents with the information they need.

Customisable

Extend Copilot functionality with no-code bespoke actions and workflows to fit your business processes.

Accessible in Teams & Outlook

As Microsoft 365 Copilot is included, Copilots can be made available to agents in Outlook and Teams.

AI-powered Emails & Meetings

Generate email replies automatically and have online meetings automatically populated with relevant context.

Easily embedded

Deploy your Copilots into popular service solutions, including Dynamics 365 Customer Service, Zendesk and Salesforce.

Case Summaries

Quickly understand case context and resolve issues more efficiently. Summaries include key information including title, customer, subject, product, priority, case type, and description.

For more information on Microsoft 365 Copilot for Service features, click here.